An Optional Pay-As-You-Go Plan
- Eliminate deposits and monthly bills
- Customize a payment schedule
- Buy electricity at your convenience
- Monitor your consumption
What is Mohave Prepay?
Mohave Prepay is an optional pay-as-you-go plan under an Arizona Corporation Commission approved tariff that allows qualified residential and small commercial members to prepay for electricity when they want and in the amounts they want. Instead of paying a monthly bill for electric service provided, usage is calculated daily and payments made in advance.
Prepay members never pay a late charge, disconnect fee, or reconnect fee as long as the prepay account is not closed. New Prepay customers pay the standard $5 membership fee (if not previously paid), a $40 establishment fee, and establish a prepaid account balance of at least $40 for residential service, and $100 for small commercial.
Is Mohave Prepay the right choice for me?
If it would be easier to receive electric service without posting a deposit and to make smaller, more frequent, payments rather than one larger payment each month, Mohave Prepay may be for you. Purchasing power is quick and easy, even on weekends and holidays through Mohave's automated phone and internet remote bill pay service.
Mohave Prepay is only available to qualified Mohave residential and small commercial members. It is not available to those enrolled in Budget Billing, Time of Use, Net Metering, Distributed Generation Service (Solar), 3-Phase Service or have a Critical Account
(dependent on electric service for health reasons).
Mohave Prepay plan offers members access to their current and historical consumption to assist them in managing their prepaid service.
What if my Mohave Prepay account runs low?
You will receive a low balance notice by voice mail, email or text message once your balance reaches a pre-determined level ($25, $35, or $50 depending on the season). This provides time to purchase more power before the meter stops. If you do not purchase more power, the meter will stop and the power will turn off. These disconnects will not occur during the weekends and Mohave-recognized holidays. The disconnect will occur the first day after a weekend or holiday to provide an opportunity to make a payment in person at our Hancock facility. Power will be re-energized within 2 to 24 hours once a payment is made bringing the prepaid balance to $20 or more. You must then press a reset button on your meter to restore service. Payments may be made after business hours and holidays (anytime) by making online
payments at the Mohave website.
How do I check my account balance or make a payment
- By phone: 877-371-9379 (select Option #1) – any time or day
- Online: www.mohaveelectric.com – any time or day
- At our Office: 928 Hancock Road, Bullhead City, AZ -Monday-Friday 8am-5pm, except Mohave recognized holidays
Tell us If you want to sign up
If you are interested in signing up for Mohave Prepay, let us know. Go to Mohave Electric’s home page and click on Contact Us in the upper right area of the page. Under Category…select “Prepaid Service Interest” from the pull down menu, then simply send us an email with your name and account number.
TERMS AND CONDITIONS OF MOHAVE PREPAY MAY CHANGE AT ANY TIME AS APPROVED BY MOHAVE AND THE ARIZONA CORPORATION COMMISSION.